Online and Mobile Banking Updates
System Maintenance Schedule: Maintenance is performed on Wednesdays and Sundays between 6:00 PM – 12:00 AM Hawaii Time. Online Banking may be unavailable intermittently during this time. Please arrange to submit transactions before or after this scheduled maintenance. Thank you for your understanding.
Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.
|10/12/2018: Notifi Real-Time Alerts Update
1. Customers that are on the latest version (18.2.70) of the Mobile Banking App are currently not receiving the real-time push messages. All other alert types are being sent (text, email, secured message in online banking).
2. “Electronic Debit or Withdrawals” alert has been deleted from the alert options. Instead select “Debit or Withdrawal Transaction posted to Account”.
We will provide an update when the push down messages are available. If you have any questions, please call Electronic Banking Services on Oahu at 808-946-1400 or toll-free at 800-951-8418.
| 10/1/2018: Real-time Alerts Coming on Tuesday, October 9, 2018
On Tuesday, October 9, 2018, the alerts feature in Consumer Online Banking will be replaced with a new alert service that has more alert options, easier to use, with alerts delivered to you in real-time. The new alert service will also be available for Mobile Banking customers.
To provide you with this new service, existing alerts you may have scheduled will be cancelled on Tuesday, October 9. The last alert you will receive from the current alert service will be on October 9 at 10 am HST. We apologize for the inconvenience and hope you’ll try out the new and improved alert service.