Online and Mobile Banking Updates
System Maintenance Schedule: Maintenance is performed on Wednesdays and Sundays between 6:00 PM – 12:00 AM Hawaii Time. Online Banking may be unavailable intermittently during this time. Please arrange to submit transactions before or after this scheduled maintenance. Thank you for your understanding.
Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.
12/19/19: Bill Pay Service – Safari Browser Version 13.3
Users attempting to access online bill pay via the Safari browser, version 13.3 will receive a screen message advising cookies must be enabled. Users are encouraged to access the application using another browser until this issue is resolved.
We are currently working to resolve this incident as quickly as possible. We apologize for this inconvenience and appreciate your understanding as we work to resolve this issue.
|11/27/2019: On Thursday, 12/5/2019, Popmoney services will be converted to Zelle®. If you are an existing Popmoney customer, your payee information, transaction activity and pending payments will be automatically transferred to Zelle.
• Popmoney payments of $2,000 and over, scheduled for 12/5/2019 or later - will be cancelled. The maximum Zelle payment amount is $2,000 per day.
• On Wednesday, 12/4/2019, from 5pm HST, Popmoney will not be available for use. Zelle will be available on 12/5/2019 from 8 am HST.
• Reminder: Advise your receivers to register for Zelle at their financial institution or at the Zellepay.com website. From the Zellepay.com website, they can download the Zelle App from the Apple App Store or Google Play Store. If your receiver is not registered for Zelle when you send the payment, they will receive a notification and instructions on how to register.
If you have any questions, please feel free to call TSB Electronic Banking at 808-946-1400.
|7/29/2019: Mobile Banking App Hardware and Browser Updates and Online Banking Browser Updates|
| 5/15/2019: Mobile Banking App Enhanced with "Live Updates"
Live Updates is a push down notification feature to alert customers of changes on the TSB Mobile Banking App, including new features and planned maintenance downtime.
To get this feature, update your App to version 18.4. After you login, a "What's New" screen will appear with a link to the Alerts screen to turn on the service - it's that easy!
After you turn it on, a Manage Live Updates link will appear on the bottom of the Accounts screen. If you decide later you want to turn it off, just click on the Manage Live Updates link to get to the Alerts screen.
Future messages will include branch updates (e.g. closed due to holidays).
| 1/11/2019: Mobile Banking Tablet App Replaced by Mobile Banking Phone App
Tablet users will now get the latest features and enhancements as Mobile Banking App users like biometric sign-in, include Apple Touch ID, Apple Face ID and Android fingerprint login, Instant Balance and Scheduled Transfers.
If you are a current tablet App user, please delete the current App from your tablet and install the Territorial Savings Bank Phone App from the App Store.